Shipping policy

How long does it take for orders to ship & deliver?

  • Processing Time: 1–2 business days.
  • Delivery Time: 5–8 business days.
  • Total Estimated Time: You can usually expect your order within 6–10 business days after placement.
  • Please Note: Factors such as extreme weather or customs processing may extend delivery up to 15 days. We track every package—feel free to reach out if you need assistance!

Where do you ship from?

We are an American company shipping directly from the USA. We currently only ship within the contiguous United States.
We do NOT ship to:
  • U.S. States & Territories: Alaska, Hawaii, American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, and U.S. Virgin Islands.
  • Military Addresses: Armed Forces Americas, Europe, and Pacific.
Our Warehouses:
  • Warehouse 1: 100 Saw Mill Pond Road, Edison, NJ 08817, USA.
  • Warehouse 2: 2660 East 37th Street, Vernon, CA 90058, USA.

Do you offer free shipping?

Yes! We offer Free Shipping on orders over $20.00. For orders under $25.00, a flat shipping fee of $4.90 will be added to your order total.

What are your shipping options?

We primarily use USPS (www.usps.com) and GOFO Express (www.gofoexpress.com) for our deliveries.

How can I track my order?

Once your order has shipped, you will automatically receive an email with your tracking information and a link for real-time updates.
If you encounter any issues, please contact our customer service team at support@wish-care.com.